GREY JOY SAFARI ADVENTURES

Introduction to Our Privacy Commitment

 

At Grey Joy Safari Adventures, protecting your personal information is not just a legal requirement—it’s a promise. When you travel with us across Tanzania’s wild landscapes, you trust us with more than your itinerary. You trust us with your personal details, and we take that responsibility seriously.

This Privacy Policy explains how we collect, use, store, and protect your personal information. If anything here feels unclear, we encourage you to reach out to us directly at info@greyjoysafariadventures.com.

 

Understanding Personal Information

 

What Is Personal Information?

Personal information is any data that can identify you as an individual. Think of it as the digital footprint you leave behind when planning your safari.

 

Examples of Personal Data We May Collect

This may include your name, email address, phone number, passport details, nationality, health information, travel preferences, and payment details. Simply put, if the information helps us plan and deliver your safari safely and smoothly, it likely falls under personal information.

 

How We Collect Personal Information

 

Information You Provide Directly

Most of the information we collect comes straight from you. This happens when you communicate with our team via email, phone calls, WhatsApp, live chat, or when filling out forms on our website.

 

Information Provided by Third Parties

Sometimes, your details reach us through trusted third parties such as travel agents, tour marketplaces, insurance providers, or a friend or family member booking on your behalf.

 

Booking Your Safari with Grey Joy Safari Adventures

Booking a safari is exciting, but it also requires careful planning. To make your journey seamless, we may collect specific information.

 

Information Required for Travel Bookings

 

Passport and Identification Details

We may request your full name, passport number, nationality, and age, especially where required by airlines, national parks, or accommodation providers.

 

Health, Insurance, and Dietary Information

Your safety comes first. Medical details, dietary requirements, and insurance information help us prepare for emergencies and ensure your comfort.

 

Payment and Contact Information

We collect contact details and payment information strictly for booking confirmation and financial processing.

 

Sharing Information with Third-Party Providers

 

Accommodation and Experience Providers

To deliver your safari, we work with lodges, hotels, camps, and experience providers like hot air balloon operators. We only share the information necessary for them to provide their services.

 

National Parks and Authorities

Certain personal details may be shared with the Tanzania National Parks Authority or other regulatory bodies where legally required.

 

How We Use Your Personal Information

Your data is never collected “just because.” We use it to:

• Recommend suitable safari experiences
• Ensure your trip is safe and enjoyable
• Provide customer support
• Manage bookings and payments
• Comply with Tanzanian and international laws

Booking Through Travel Agents or Agencies

If you book through a partner agency, we receive your information from them and treat it with the same level of confidentiality and care.

 

Booking on Behalf of Other Travellers

When booking for someone else, it’s your responsibility to ensure they are aware of this Privacy Policy and consent to the use of their information.

 

Marketing and Promotional Activities

We work with marketing partners worldwide to promote our safaris. Only generalized, non-identifiable data may be shared for marketing insights. We never sell your personal data.

 

Reviews and Testimonials

If you leave a review, we may publish it on our website along with your name, unless you choose to remain anonymous.

Personal Information of EU and UK Citizens

Personal data of EU and UK residents may be stored on secure servers in the UK. In some cases, information may be shared outside the European Economic Area strictly for service delivery, in line with GDPR regulations.

 

Legal Disclosure of Information

We may disclose personal data if required by law, court orders, or to protect legal rights, property, or personal safety.

 

Medical and Health Information

Medical information is only shared with relevant medical professionals in emergencies. While optional, providing this information is strongly recommended for your safety.

 

Job Applications

If you apply for a role with Grey Joy Safari Adventures, your information is used solely for recruitment and HR purposes.

 

Protection and Security of Personal Information

We use secure systems, SSL encryption, limited staff access, and regular security audits to protect your data. Information is retained only as long as necessary.

 

Personal Information of Minors

We do not knowingly collect data from individuals under 18 without parental or legal guardian consent.

 

Financial Information Security

All payment details are encrypted using secure SSL technology. We do not store CVV codes.

 

Photo and Video Policy

Photos or videos may be taken during trips. We always seek consent, especially for promotional use. You can opt out at any time by informing your trip leader.

 

Transfer of Personal Information

When sharing data with international partners, we ensure they meet high confidentiality and privacy standards, commonly within the EU, UK, Australia, and the USA.

Your Rights Regarding Personal Information

You have full control over your data. You may:

• Request access to your information
• Ask for corrections or updates
• Request deletion
• Withdraw consent

Additional Rights Under GDPR

EU residents may also request data portability and restrict processing for marketing purposes.

Contacting Grey Joy Safari Adventures

For any privacy-related questions or requests, contact us at:
📧 info@greyjoysafariadventures.com